Our guidelines, expectations, and important information that help ensure a smooth, transparent, and reliable experience for everyone.

SERVICES

Standard Cleaning: Routine upkeep of kitchens, bathrooms, living areas, and bedrooms, ensuring a consistently clean and organized home.

Deep Cleaning: Thorough cleaning of hard-to-reach areas, including baseboards, behind appliances, and detailed bathroom and kitchen sanitation.

Move In/Move Out Cleaning: A detailed top‑to‑bottom clean designed for transitions, including inside cabinets, drawers, closets, appliances, baseboards, and all high‑touch areas. 

Airbnb Cleaning: Fast, reliable turnover cleaning that resets your rental between guests. Includes fresh linens, restocking basics, trash removal, and a full clean of kitchens, bathrooms, bedrooms, and living spaces to keep your property consistently guest‑ready.

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​​​EXCLUDED SERVICES

 To ensure the safety of your property and the quality of our work, Magic Broom Cleaning Services does not provide the following services:

• Cleaning freezers that have not been defrosted

• Full wall or ceiling washing

  • We offer light-duty spot cleaning only to avoid damage to paint, wallpaper, or drywall

• Restorative services that include removal of calcium, lime, rust, or paint, grout restoration, stripping or waxing floors​

• Junk removal or disposal of any items

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​For the health and safety of our team, we are unable to provide services under the following conditions:

• Lifting or moving heavy furniture or appliances

• Mold removal or remediation

• Pest infestations, including fleas, bedbugs, rodents, or insects

• Cleaning of human or pet waste, bodily fluids, or biohazards

• Properties with nicotine, smoke, fire, or water damage

• Homes with disconnected utilities (water, electricity, HVAC)

• Strong or hazardous odors

• Severe damage, excessive clutter, or hoarding conditions

• Extreme indoor temperatures that are unsafe for working conditions

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Important Notice:

Failure to disclose the true condition of the property in advance may result in refusal of service on arrival. In such cases, a $50 non-disclosure fee will be deducted from your refund.

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SCHEDULING

Our goal is to complete all scheduled cleanings by 8:00 PM on the designated day.  To ensure availability and accommodate your preferred time, we recommend booking these appointments well in advance.

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APPOINTMENT REMINDERS

​You’ll receive automated appointment reminders by email and text when your booking is confirmed, one week prior and one day prior.  A text/email will also be sent when the cleaner is on their way so you can prepare for arrival, which will let you know when they will be arriving.

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​BEFORE WE ARRIVE

To ensure a smooth and efficient cleaning session, please consider these helpful tips before we arrive:

• Declutter main areas: This allows our team to focus on what we do best — giving your home a thorough and detailed clean.

• Put away valuables: Store any fragile or valuable items to avoid any accidental damage during cleaning

• Make special requests: Let us know if there are any areas or tasks you want us to prioritize.

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HOME ACCESS

Please make sure we have access to your home at the scheduled time. You’re welcome to be home during the service, but it’s not required — many of our clients provide access in one of the following ways:

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• Leave a key in a secure location (please let us know in advance)

• Provide an access code or smart lock instructions

• Use a lockbox 

• Let us in personally and be present during the cleaning

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If we are unable to access your home at the scheduled time and can't reach you by phone/email your appointment will be canceled and a $50 lockout fee will apply.​​

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Your safety and security are always our top priorities. All keys and access information are handled with the highest level of care and confidentiality.

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CLEANING SUPPLIES

We supply all of the cleaning products and tools to clean your home. If a client has any special requests and wants us to use something specific, we ask that you mention it when booking and leave products out for your cleaning professionals. 

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PETS

We’re a pet-friendly cleaning service — there’s no need to put your pets away while we clean. We love animals and make sure to work safely around them, so everyone stays happy and comfortable! However, for the safety of our cleaning staff, any dog displaying aggressive tendencies must be securely confined to a separate area during the cleaning session.

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HARASSMENT & DISCRIMINATION

We are committed to maintaining a safe and respectful work environment for our team. Harassment, discrimination, or any form of mistreatment will not be tolerated under any circumstances.

If a team member feels unsafe, disrespected, or harassed, they are instructed to leave the job site immediately. In such cases, the client will be responsible for the full cost of the scheduled service, regardless of the time spent on-site.

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​​​​PAYMENTS

Currently we accept ALL major credit cards, Venmo, Zelle, Cash App and Paypal. 

​Invoices will be sent by email/text to confirm your booking. A 50% deposit is due upon booking, and the balance will be charged automatically to your card on file after the service is completed.​

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If payment was not received within 48 hours of service completion, a 3% fee will be added to your original invoice each month. Please note that all future cleaning appointments will be placed on hold until the outstanding balance is paid in full. ​

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In the event that a client fails or refuses to pay an outstanding balance, we reserve the right to pursue legal and collective actions as necessary. This may include, but is not limited to:

• A certified demand for payment

• Filing a small claims lawsuit for the balance due

• Recovery of lost time, administrative costs, and collection efforts

• Court filing fees, legal costs, and any related attorney’s fees incurred — regardless of outcome or settlement

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CANCELLATIONS​

We understand that life happens, and plans can change. To respect our team's time and ensure fair scheduling for all clients, we kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. This can be done via email, text or phone. If proper notice isn’t given, a $50 late notice fee will be deducted from your refund.

 

We send reminders in advance, and we’re always happy to help if you need to adjust your booking — just reach out by phone, or email and we’ll do our best to accommodate your needs!

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Repeated short-notice cancellations may affect your ability to book future cleanings.​

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In cases of emergencies, inclement weather, or other unforeseen circumstances that prevent us from honoring a scheduled appointment, we will notify the client as soon as possible to reschedule at a mutually convenient time.

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SATISFACTION GUARANTEE

We offer a satisfaction guarantee for all jobs we service (referred to herein as “Our Satisfaction Guarantee”). This means that if your job was not done to your satisfaction and if we are unable to re-do the work to your satisfaction, we will offer you a refund of all monies paid – no questions asked! Terms are listed below. 

 

• Our Satisfaction Guarantee will only entitle you to a refund of monies paid if you give us a chance to re-do the job performed and your dissatisfaction with our work remains after. 

 

• If you are still dissatisfied with the work we performed after we have been given a chance to re-do the work, we will refund you all monies paid within seventy-two (72) hours of your written notice of your continued dissatisfaction. 

• If you do not give us a chance to re-do the work performed, you will have no entitlement to a refund of monies paid.

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CLIENT TERMINATON

We are committed to providing exceptional cleaning services and maintaining positive relationships with our clients. However, we recognize that circumstances may arise where it becomes necessary to terminate a client agreement. This policy outlines our right to cancel services, and the procedures involved.

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We reserve the right to cancel a client agreement at any time under the following conditions:

• Non-Payment: Failure to remit payment within the agreed-upon terms.

• Repeated Cancellations or No-Shows: Frequent last-minute cancellations or no-shows that disrupt our schedule.

• Abusive Behavior: Verbal or physical abuse directed towards our staff.

• Unsafe Working Conditions: Hazardous environments that compromise the safety of our team.

• Violation of Terms: Breach of any terms outlined in the service agreement.

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HOLIDAYS

Please note that we do not provide house cleaning services on the following holidays:

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• Independence Day

• Thanksgiving Day

• Christmas Eve/Day

• New Years Eve/Day

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If your regular cleaning day falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We appreciate your understanding and cooperation.

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​INSURANCE

​We maintain general liability and workers’ compensation insurance to ensure protection for both our clients and employees. Upon request, we are happy to provide a certificate of insurance for your records. In the unlikely event of an incident, we will promptly notify you by phone and collaborate closely to address the situation and reach an appropriate resolution.

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TRANSFORMATION PHOTOS & MARKETING CONSENT

To ensure that client priorities are met and to maintain transparency in our services, Magic Broom Cleaning Services captures transformation photos during each cleaning. These images help us highlight our work and maintain high standards.

Usage of Photos:

• Marketing & Promotion: With your consent, we may use transformation photos on our website, social media, and other marketing materials to demonstrate the effectiveness of our cleaning services.

• Privacy Assurance: We respect your privacy. No personal items or identifiable information will be featured in any photos.

Opt-Out Option:

If you prefer that your transformation photos, not be used for marketing purposes, please contact us prior to your cleaning appointment. We will ensure that your preferences are respected.

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By continuing with our services, you acknowledge and agree to the terms outlined in this consent agreement.

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