POLICIES

SERVICES

Standard Cleaning: Routine upkeep of kitchens, bathrooms, living areas, and bedrooms, ensuring a consistently clean and organized home.

Deep Cleaning: Thorough cleaning of hard-to-reach areas, including baseboards, behind appliances, and detailed bathroom and kitchen sanitation.

*Please see our complete cleaning checklist

 

Initial Visit-Deep Cleaning:

We always quote you for a deep cleaning on your initial visit. This sets the foundation for future visits and ensures we’re maintaining and not catching up. 

 

 

​​EXCLUDED SERVICES

 To ensure the safety of your property and the quality of our work, Magic Broom Cleaning Service does not provide the following services:

• Cleaning freezers that have not been defrosted

• Full wall or ceiling washing

  • We offer light-duty spot cleaning only to avoid damage to paint, wallpaper, or drywall

• Restorative services that include removal of calcium, lime, rust, or paint, grout restoration, stripping or waxing floors​

• Junk removal or disposal of any items

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​For the health and safety of our team, we are unable to provide services under the following conditions:

• Lifting or moving heavy furniture or appliances

• Mold removal or remediation

• Pest infestations, including fleas, bedbugs, rodents, or insects

• Cleaning of human or pet waste, bodily fluids, or biohazards

• Properties with nicotine, smoke, fire, or water damage

• Homes with disconnected utilities (water, electricity, HVAC)

• Strong or hazardous odors

• Severe damage, excessive clutter, or hoarding conditions

• Extreme indoor temperatures that are unsafe for working conditions

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Important Notice:

Failure to disclose the true condition of the property in advance may result in refusal of service on arrival. In such cases, a non-refundable fee equal to 50% of your estimated bill

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SCHEDULING

Our goal is to complete all scheduled cleanings by 5:00 PM on the designated day.  Depending on staff and location, weekend and evening appointments may be available upon prior arrangement.  To ensure availability and accommodate your preferred time, we recommend booking these appointments well in advance.

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APPOINTMENT REMINDERS

​You’ll receive automated appointment reminders by email and text when your booking is confirmed, one week before your appointment, and again one day prior. For clients that receive a weekly cleaning only 1-day reminders will be provided unless otherwise requested.  A text/email can also be sent when the cleaner is on their way so you can prepare for arrival.  which will let you know when they will be arriving.

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​BEFORE WE ARRIVE

To ensure a smooth and efficient cleaning session, please consider these helpful tips before we arrive:

• Declutter main areas: This allows our team to focus on what we do best — giving your home a thorough and detailed clean.

• Put away valuables: Store any fragile or valuable items to avoid any accidental damage during cleaning

• Make special requests: Let us know if there are any areas or tasks you want us to prioritize.

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HOME ACCESS

Please make sure we have access to your home at the scheduled time. You’re welcome to be home during the service, but it’s not required — many of our clients provide access in one of the following ways:

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• Leave a key in a secure location (please let us know in advance)

• Provide an access code or smart lock instructions

• Use a lockbox (we’re happy to return the key when done)

• Let us in personally and be present during the cleaning

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If we are unable to access your home at the scheduled time and can't reach you by phone/email your appointment will be canceled and a $50 lockout fee will apply.​​

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Your safety and security are always our top priorities. All keys and access information are handled with the highest level of care and confidentiality.

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CLEANING SUPPLIES

We supply all of the cleaning products and tools to clean your home. If a client has any special requests and wants us to use something specific, we ask that you mention it when booking and leave products out for your cleaning professionals. 

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PETS

We’re a pet-friendly cleaning service — there’s no need to put your pets away while we clean. We love animals and make sure to work safely around them, so everyone stays happy and comfortable! However, for the safety of our cleaning staff, any dog displaying aggressive tendencies must be securely confined to a separate area during the cleaning session.

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HARASSMENT & DISCRIMINATION

We are committed to maintaining a safe and respectful work environment for our team. Harassment, discrimination, or any form of mistreatment will not be tolerated under any circumstances.

If a team member feels unsafe, disrespected, or harassed, they are instructed to leave the job site immediately. In such cases, the client will be responsible for the full cost of the scheduled service, regardless of the time spent on-site.

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​​​​PAYMENTS

Currently we accept Venmo, Zelle, Cash App and Paypal. More options will be available in the future.

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Invoices will be sent by email, after services have been completed. Please let us know your preferred method of payment when booking. 

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​Payment is due on the day of service, unless prior arrangements have been made. 

If payment is not received within 24 hours of service, a late fee of $25 will be added to your original invoice. An additional $5 will be added for each day the balance remains unpaid thereafter. Please note that all future cleaning appointments will be placed on hold until the outstanding balance is paid in full. ​

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In the event that a client fails or refuses to pay an outstanding balance, we reserve the right to pursue legal and collective actions as necessary. This may include, but is not limited to:

• A certified demand for payment

• Filing a small claims lawsuit for the balance due

• Recovery of lost time, administrative costs, and collection efforts

• Court filing fees, legal costs, and any related attorney’s fees incurred — regardless of outcome or settlement

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CANCELLATIONS​

We understand that life happens, and plans can change. To respect our team's time and ensure fair scheduling for all clients, we kindly ask for at least 24 hours’ notice for any cancellations or rescheduling. This can be done via email or phone. Failure to provide sufficient notice will result in a $50 fee.

 

We send reminders in advance, and we’re always happy to help if you need to adjust your booking — just reach out by phone, or email and we’ll do our best to accommodate your needs!

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Repeated short-notice cancellations may affect your ability to book future cleanings.​

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In cases of emergencies, inclement weather, or other unforeseen circumstances that prevent us from honoring a scheduled appointment, we will notify the client as soon as possible to reschedule at a mutually convenient time.

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REFUNDS

Due to the nature of our services, we do not offer refunds once a cleaning service has been completed. However, 

if you're not fully satisfied with our cleaning service, please notify us within 24 hours of service completion. We will promptly address the issue at no additional charge. Your satisfaction is our priority!

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CLIENT TERMINATON

We are committed to providing exceptional cleaning services and maintaining positive relationships with our clients. However, we recognize that circumstances may arise where it becomes necessary to terminate a client agreement. This policy outlines our right to cancel services, and the procedures involved.

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We reserve the right to cancel a client agreement at any time under the following conditions:

• Non-Payment: Failure to remit payment within the agreed-upon terms.

• Repeated Cancellations or No-Shows: Frequent last-minute cancellations or no-shows that disrupt our schedule.

• Abusive Behavior: Verbal or physical abuse directed towards our staff.

• Unsafe Working Conditions: Hazardous environments that compromise the safety of our team.

• Violation of Terms: Breach of any terms outlined in the service agreement.

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HOLIDAYS

Please note that we do not provide house cleaning services on the following holidays:

• Memorial Day

• Independence Day

• Labor Day

• Thanksgiving Day

• Day After Thanksgiving

• Christmas Eve/Day

• New Years Eve/Day

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If your regular cleaning day falls on one of these holidays, we will contact you in advance to reschedule your cleaning. We appreciate your understanding and cooperation.

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​INSURANCE

​We maintain general liability and workers’ compensation insurance to ensure protection for both our clients and employees. Upon request, we are happy to provide a certificate of insurance for your records. In the unlikely event of an incident, we will promptly notify you by phone and collaborate closely to address the situation and reach an appropriate resolution.

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TRANSFORMATION PHOTOS & MARKETING CONSENT

To ensure that client priorities are met and to maintain transparency in our services, Magic Broom Cleaning Services captures transformation photos during each cleaning. These images help us highlight our work and maintain high standards.

Usage of Photos:

• Marketing & Promotion: With your consent, we may use transformation photos on our website, social media, and other marketing materials to demonstrate the effectiveness of our cleaning services.

• Privacy Assurance: We respect your privacy. No personal items or identifiable information will be featured in any photos.

Opt-Out Option:

If you prefer that your transformation photos not be used for marketing purposes, please notify us via email before your cleaning appointment. We will ensure that your preferences are respected.

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By continuing with our services, you acknowledge and agree to the terms outlined in this consent agreement.

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