Question 1

How much will my cleaning cost?

Accepted Answer

We determine pricing based on the number of bedrooms and bathrooms in your home, along with square footage, add-ons (if any) and the estimated duration of the cleaning.  By filling out our online cleaning inquiry form,(https://app.zenmaid.com/book/the-magic-broom-cleaning-services-1748821707) we can generate an estimate for you. Please feel free to give us a call i(tel:+15182907079)f there are any questions.

Question 2

How long does a cleaning take?

Accepted Answer

The time it takes depends on the size of the home, number of rooms, its current condition, the type of cleaning service requested and more.

Want a personalized estimate based on your home and services? Fill out our online cleaning form (https://app.zenmaid.com/book/the-magic-broom-cleaning-services-1748821707)and somebody from our team will get back to you shortly!

Question 3

Do you bring your own supplies, products and equipment?

Accepted Answer

Yes! We supply all of the cleaning products and tools to clean your home. If a client has any special requests and wants us to use something specific, we ask that you mention it when booking and leave products out for your cleaning professionals.

Question 4

Will you send a different team every time I book a service?

Accepted Answer

We do our best to send the same cleaners each time to ensure consistency and familiarity. However, there may be times when scheduling or availability requires us to send a different team member. Rest assured, all of our cleaners are thoroughly trained, background-checked, and held to the same high standard, so you’ll always receive top-quality service.
If you have a preferred cleaner, just let us know, and we’ll do our best to accommodate!

Question 5

Do I need to be home for my cleaning?

Accepted Answer

No, you don’t need to be home while we clean. Many of our clients prefer to schedule cleanings while they're out. As long as we have access to your home (via a key, code, or lockbox), we can take care of everything. Your trust and security are very important to us, and we treat every home with the utmost care and respect.

Question 6

Do you service our area?

Accepted Answer

We currently service Albany, Schenectady and Saratoga Counties. Depending on location and staff, special requests could be made outside of this area. Please reach out to see if our team can accommodate you.

Question 7

What’s the difference between deep cleaning and a regular cleaning?

Accepted Answer

A standard cleaning is your routine maintenance service, ideal for weekly, bi-weekly, or monthly visits to keep your home consistently clean and comfortable. Deep cleanings include everything a standard cleaning does but with more detailed work. A top-to-bottom clean that targets built-up dirt and hard-to-reach areas. Typically done once every few months or as a first-time clean.
Please check our services page for a complete checklist of what is included for each option.

Question 8

What forms of payment do you take ?

Accepted Answer

Currently we accept Venmo, Zelle, Cash App and Paypal. More options will be available in the future.

Payments are due on the day of service, unless other arrangements have been made. You will never be charged without having a service performed. Failure or refusal to pay your invoice will result in a late fee being applied to your original invoice and/or your card on file being charged.  Visit our Policies for more information.

Question 9

What is your cancellation policy?

Accepted Answer

Clients must provide a minimum of 24 hours' notice before the cleaning to cancel or reschedule. This can be done via email or phone. If they fail to do so, the client will be subject to 50% of the cost of the cleaning.

Question 10

Is The Magic Broom, Inc. insured?

Accepted Answer

Yes! We carry general liability and worker’s compensation insurance. A certificate of insurance can be   provided upon request.

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